Warranty
12 MONTH LIMITED WARRANTY:
1. This Limited Warranty extends to the original purchaser of the Product warranted under this warranty and to each transferree of the Product during the first twelve (12) months, beginning on the date of purchase of the product as stated below ("Warranty Period"). Original purchase receipt is required to proceed with warranty repairs.
2. This Limited Warranty covers the Product and each of its following component parts ("Components") only: a. Hub motor; b. Battery packs (except if battery was short circuited or seals of the battery enclosure or cells were broken or were tempered or the battery was used in equipment other than its intended use); c.Controller; d. Throttle and battery indicator unit; e. Charger unit; and f. All other electrical wiring and components.
3. During the Warranty Period, we will repair or replace, at our option and without costs to the customer, any defective Components with new or factory rebuilt replacement items, and return the Products to the customer in working condition, provided that the terms and conditions of this Limited Warranty are met. All defective Products or Components that have been replaced shall become the properties of Get Motorized.
4. Products and/or Components that have been repaired or replaced pursuant to the paragraph above will be covered by this Limited Warranty for the balance of the Warranty Period.
5. This Limited Warranty will only be effective when presented together with proof of date and place of purchase of Products such as the purchase receipt.
WHAT IS NOT COVERED:
1. Products used for commercial purpose(s) including but not limited to leasing/hiring, use in competitions etc
2. Any logistical costs of returning the Product for servicing or the cost of returning the Product to the customer after servicing.
3. Defects or damages resulting from use of the Product(s) other than its normal and customary manner as stated in the user manuals accompanying the Products.
4. Defects or damages from improper storage, exposure to moisture or dampness, modifications, connections, repairs, misuse (including but not limited to exceeding manufacturer’s published weight limit), neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of our own, including damage caused by dropping, blown fuses, spills of food or liquid.
5. Defects or malfunctions of the product not notified by customer during the Warranty Period.
6. Products which have had their serial numbers removed or tampered with.
7. This Limited Warranty is in lieu of all other warranties, express or implied either in fact or by operations of law, statutory or otherwise, including, but not limited to any implied warranty of marketability or fitness for a particular use.
MAKING A CLAIM:
1. Send proof of purchase and the Product to us
2. Provide us with a written description of the problem.
3. The average repair time is 3-7 days, excluding shipping time to and from our service centre. This warranty does not cover the shipping costs associated with the transportation of the scooter to and from our service centre, and a fee will be charged for return shipping or pick-up and delivery service.